Privacy Policy

Last Updated: August 20, 2026

 

Linden & Lake respects your privacy and is committed to being transparent about how we collect, use, and protect your personal information when you visit our website, create an account, make a purchase, join one of our programs, or communicate with us.

Information We Collect:

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Depending on how you interact with Linden & Lake, we may collect information such as:

• Your name, email address, phone number, billing address, and shipping address

• Account and login information

• Order, purchase, return, and customer-service information

• Information you provide through forms on our website

• Marketing and email preferences

• Device, browser, website usage, and interaction information collected through cookies and similar technologies

• Payment-related information necessary to complete your transaction. Payments are processed through our payment service providers, and Linden & Lake does not directly store complete payment card information.

 

From the Force to the Lake Program

If you apply for our From the Force to the Lake Military & First Responder Thank-You Program, we may collect information including your name, email address, branch, department or agency, service type, and any optional service information you choose to provide.

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We use this information to determine and administer participation in the program and to associate the program benefit with your Linden & Lake customer account.

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Joining the From the Force to the Lake program does not, by itself, enroll you in promotional marketing emails. Marketing communications are subject to separate marketing preferences and consent where applicable.

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How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Provide shipping, tracking, returns, and customer support

• Maintain customer accounts

• Administer discounts, programs, and promotions

• Communicate with you about your orders or account

• Send marketing communications when you have chosen to receive them

• Improve our website, products, services, and customer experience

• Analyze website performance and usage

• Detect or prevent fraud, misuse, or security issues

• Comply with applicable legal and regulatory requirements

 

Service Providers and Fulfillment Partners

Linden & Lake works with third-party companies that help us operate our business. These may include our website and ecommerce platform, payment processors, fulfillment and product partners, shipping carriers, analytics providers, email and marketing services, and other technology providers.

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We may share information with these providers when reasonably necessary for them to perform services on our behalf, such as processing an order, shipping a product, processing a payment, providing customer communications, or operating our website.
 

Some items may be fulfilled and shipped directly by our fulfillment partners. Information necessary to complete your order, such as your name, shipping address, and order details, may therefore be provided to the appropriate fulfillment partner.
 

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential site features, remember preferences, understand website usage, measure performance, support security, and provide marketing or analytics functionality.
 

Where required or provided by our website's privacy tools, you may be able to manage your cookie preferences through the site's cookie or privacy settings.
 

Email Marketing and Unsubscribing

If you choose to receive promotional emails from Linden & Lake, we may send you information about products, collections, promotions, and other news.
 

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.
 

Unsubscribing from promotional emails does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, account information, or responses to customer-service requests.
 

Protecting Your Information

We use reasonable administrative and technical measures, along with the security features provided by our ecommerce and service providers, to help protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 

Your Privacy Choices

Depending on where you live and applicable law, you may have rights or choices concerning your personal information.
 

You may contact us to ask questions about personal information we maintain about you or to request access, correction, or deletion where applicable.
 

You may also manage certain account, communication, cookie, or privacy preferences through the tools available on our website.
 

Children's Privacy

Linden & Lake is not intended to knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable requirements.

When changes are made, the updated policy will be posted on our website with a revised "Last Updated" date.
 

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Linden & Lake
Email: lindenandlake@gmail.com